Cobb & Coach Driver
Support
This app is for chauffeurs and coach drivers contracted to Cobb & Coach. It is not a public app — your account is created by our dispatch office, and there is no way to sign up inside the app. If you drive for us and have no account yet, ring dispatch on the number at the bottom of this page.
You cannot sign in
- Sign in with the email address or mobile number the office holds for you, and the password they issued. If you are unsure which one they have, ring dispatch — they can read it back to you.
- Forgotten the password? Ask dispatch to reset it. There is no self-service reset, on purpose: the account controls jobs and money, so a person checks who is asking.
- You can be signed in on more than one phone, but only one reports your position. If you go on duty on a second handset the app says “Another device is on duty” and offers to take over — the first phone goes offline automatically.
Dispatch says they cannot see you
Your position is shared only while you are on duty. If the office says you are not on their map:
- Check the duty switch on the Home screen says Online. Nothing is shared while it says Offline.
- Look for the notification saying “Cobb & Coach — on duty” on Android, or the location arrow in the status bar on iPhone. If neither is there, the phone is not sharing.
- If the app shows a yellow banner reading “Location is off — dispatch can't see you”, tap Open settings and allow location all the time. Allowing it only while using the app stops reporting the moment your screen locks — which is most of a shift.
- Battery savers on some phones close the app in the background. If you keep dropping off the map, exclude the app from battery optimisation in your phone's settings.
A job is missing, or you cannot start one
- Jobs assigned to you appear under Home and My Trips. Jobs nobody has taken yet are on the Job board — first to accept gets it.
- I'm on my way only unlocks an hour before the pickup time. If it is greyed out, the trip is not due yet; the app tells you the time it opens. If the trip really is running early, ring dispatch and they will move the pickup time.
- Pull the list down to refresh before assuming something is wrong — a job assigned seconds ago may not have reached the phone yet.
Waiting time, tolls and parking
Add these before you close the job. Once a trip is completed the extras are locked, and putting them right afterwards means someone in the office correcting an invoice. If you have already closed it, ring dispatch the same day.
Your earnings look wrong
The Earnings screen shows what has been settled and what is still pending, by month. Pending means the trip is driven but the payout has not been settled yet — it is normal for recent work. If a settled figure looks wrong, ring dispatch with the booking reference (it looks like CB-260816-5AEA) and they can check the trip against the fare.
Changing the language
The app is available in English, Malay and Chinese. Change it from the language picker on the first screen (before you sign in), or under Account once you are signed in.
Contact
Dispatch is the fastest route for anything about a live job — it is the same number you already ring for work.
Cobb & Coach Services Pte Ltd
12 Ang Mo Kio Central 3 #16-17, Singapore 567746
Telephone: +65 6726 9100
Privacy
What the app collects, when it collects it, and how to ask for your data to be removed is set out in our privacy policy.